Refund Policy We aim to deliver high-quality services and maintain clear communication throughout every engagement. Service Cancellation You may request cancellation before work begins. Once strategy, design, campaign setup or other project work has started, fees for completed work are non-refundable. Refund Eligibility Any approved refund will be based on the uncompleted portion of the agreed scope. Advertising spend paid directly to third-party platforms and other external costs are non-refundable. Refund Processing Approved refunds are generally processed within 7–10 business days to the original payment method. Bank processing times may vary. Contact Us To request a cancellation or discuss a billing concern, email hello@thedigitalmatrix.in with your order or invoice details.Last updated: 03 September 2026